Orders

  • Can I amend my virtual run or challenge?

    Can I amend my virtual run or challenge distance? Yes, absolutely! You can amend your run or challenge at any time assuming that we have places available in the event you wish to switch to (even if it says "Sold out" or "Not open for entries" it's still worth asking the question as we have many ...

  • Can I exchange or return my item?

    I need to exchange or return an item We're so sorry to hear that the product was not perfect for you, but we will do our best to make sure our returns & exchanges process is just as easy as ordering x All you need to do is pop on to this page (https://www.runningwoman.com/returns) and downl...

  • Can I purchase a medal from a previous event?

    Looking for a memento to mark your achievement? If you've achieved enough distance for an event which has already finished but want a memento to mark your achievement, you will find all of our previous challenges on our website. If we have them in stock and you have your evidence from the month ...

  • I am missing an item from my delivery

    I haven't received all my items, what should I do? Firstly, don't worry, there can be a number of reasons for this. We despatch items as soon as they are available, and depending on the items ordered they can come in separate packages at different times. Firstly check your despatch email or desp...

  • I can't find my order number?

    Have you checked your emails? Your order number will be on one of your emails from ourselves. To make it a little easier, every order number begins with 'RW-' Have you had a look on our website? If you sign into your account via our website, you will see our chat box appear in the top right co...

  • My item is damaged

    Is your item damaged? We're sorry that your item has been damaged/broken. We're already upset at the prospect you need to return something, so let's make it as quick and easy as possible to turn that frown upside down. Please send us a message along with your order number and a picture of the i...

  • Where is my order?

    Has your item not yet arrived with you? Our sincerest apologies that your item hasn't yet reached you. All of our items are sent first class delivery and we aim to despatch within 24-48hrs from purchasing, assuming that the item is in stock. If this has been over the expected time, there may be ...